Service School Recap

June 16th was the first Service School we were able to host since 2019. We were excited to open our doors up and welcome our partners to our factory.

This Service School focused on the basics of air-cooled units. Using surveys from past schools, we scheduled much more hands on training.

The 3D’s of our Service Department, Dan, Dwight, and Dale, did a great job preparing and teaching the classes. Courses were about engines, generator ends, engine controls, and power distribution. Our President, Dan, also brought his knowledge of transfer switches and sizing in his own classes.

ENGINES

We learned the proper servicing of the Honda, Vanguard, and Kohler engines. In the engineering lab, we were able to practice setting the governor speed.

GENERATOR ENDS

There are different types of gen ends. In this class we learned the workings of the rotating fields, stators, capacitors, and AVRs. We are able to train on how to find faults in capacitors.

ENGINE CONTROLS

Our standby units have had a couple of different controls in them, 2-wire, 4-wire, and currently we use the DSE3110 controller. Hands on training included using the DSE software to change alarms.

POWER DISTRIBUTION

This class touched base on load balancing, GFCI and the WINCO YourGen Meter.

TRANSFER SWITCHES

We had WINCO and ASCO 165 and 185 series switches set up for hands on training. This class took us into troubleshooting and the inner workings of a switch.

SIZING

Sizing a generator can sometimes be tricky, but it is very important to make sure you properly size your generator for the load. This class taught proper sizing for motor starting.



A big thank you to everyone who were able to make the trip to Minnesota!

We enjoy being able to help our dealers and service centers get to know our generators. Stay tuned, we are scheduling our next Service School soon!

– BIG DOG

School is Back in Session!

Mark your calendars!

The WINCO Team is excited to announce an in-person Service School June 16th & 17th!

This course will focus on our air-cooled product lines, providing a mix of classroom and hands on instruction. This will provide value for both new and seasoned technicians. On the 16th, enjoy a dinner out on us!

AGENDA


As always, Service School is available at no cost, you just pay for airfare and stay.

Email [email protected] to register!

We anticipate that as vaccination rates increase that restrictions will be loosened going forward. Appropriate masking and distancing protocols will be in place at the time of the class.  


See you soon!

– BIG DOG

Pricing a Part Just Got Easier!

We know we already made a post about this, but this is such a great feature, we wanted to talk about it again!

Log In

It is easy for our dealers and service centers to look up part prices and see if we have them in inventory. Simply log into your account and select the icon for part stock and price check.

As you can see, the plug is $33.60 MSRP and we have 2 in stock at the moment I am writing this. Some of our parts will show lead times, a great feature if the part is out of stock or inventory is low!

FUN FACT! Brush part numbers from the 1960’s still work today!


If you don’t have a log in for our portal yet, check out this blog for more information.


There are such great tools on our website, we hope you have been able to take advantage of them!

See you soon!

– BIG DOG

Service Part Stock

When you are signed in to the Dealer Portal, you will have access to our Service Part Stock Check.

Simply, enter the part number and click on the Look Up Part button. The part will be displayed with the part description, List Price, Net Price, and how many is in stock. Some parts will have a Next Available. This is when more inventory will be available and how many will be in stock.

If you don’t have the part number, you can always call our Service Department at 507-357-6831 for assistance!

– BIG DOG

2020 Service School Announcement

It is with a heavy heart that I have to announce that WINCO has cancelled all service schools for 2020.

Service school is something we look forward to and enjoy hosting. We enjoy meeting our partners while providing the tools and support needed to continue outstanding customer service for our end users.

As you can imagine, Service School is a hands-on training course. With our Nation still dealing with the COVID-19 outbreak we decided on the cautious approach.

Keep your eyes peeled for Service School 2021 announcements!

– BIG DOG