Dealer Information

Dealer Information

Service Center Opportunities

Winco is a manufacturer of a broad range of generators located in rural Minnesota. We have been making generators since 1927. With over 95 years of experience, we have learned a thing or two about building great generators. We are committed to producing commercial and industrial grade products to serve our customers that want the best products. We don’t skimp on material or workmanship and as a result we have a reputation for good quality products that work.

We recognize that any product without the field service team to maintain and service it will fail, leaving the customer dissatisfied. Winco strives to partner with the best service organizations to provide our customers with access to the best technicians in the business. If you want to grow your business, become part of our growing service network. Click on the brochure below to see the benefits or partnering with Winco.

Service Center Brochure (L-1007)

Service Center Applications (F-120)

Warranty Information

At Winco we work hard to provide a clear and fair warranty. Many companies try to impress their customers with extremely generous sounding warranties that don’t always hold up. This section provides you with the information you need so that you know what to expect from Winco when you purchase one of our products.

Air-Cooled Standby Start Up Sheet (F-205)

Liquid-Cooled Standby Start-Up Sheet (F-153)

Warranty Procedures ( P-113 )

Warranty Claim Form ( F-145)

Return Material Policy

SERVICE PARTS

Returned for Stock
All parts returned for restock must have preapproval from the WINCO service department and an RMA number
issued before they are returned. A 25% restock fee will be charged on all service parts returned. Parts must be in
new and unused condition. All parts are subject to inspection before acceptance for restocking. A copy of the
WINCO RMA paperwork must be included with all returns. Parts must be returned within 30 days of original
shipment. Customer is responsible for all freight charges.

Returned for Warranty Consideration
A copy of the RMA paperwork must be included with each return. Preapproval is required, you must have an RMA
number prior to return. All parts returned for warranty consideration must be shipped freight prepaid. The return
freight charges should be added to the warranty claim for reimbursement.

SALES RETURNS

Generators Returned for Restock
All generator and accessory sales are considered final. Any exception to this policy must have preapproval from
the WINCO Sales Manager and an RMA number issued before items are returned. A minimum 25% restock fee will
be charged on all generators returns plus the actual costs of the original shipment. Generators must be in new
and unused condition and are subject to inspection before acceptance for restocking. The WINCO RMA
paperwork must be included with all returns. Units must be received by WINCO, Inc., within 30 days of issuance of
an RMA number. Customer is responsible for all freight charges.

SPECIAL ORDER PARTS

Special Order or Custom Parts
Parts that are custom fabrications or special orders cannot be returned nor cancelled. Examples include ASCO 300
and 7000 series transfer switches, private label parts, and other custom ordered parts. If this policy is waived by
the Sales Manager increased restocking fees and special RMA instructions to the original supplier may be required
to accept the return.

CUSTOMER RESPONSIBLITIES ON ALL RETURNS

  1. Properly package the product to protect it during shipment. Damage caused by improper packaging may
    affect the amount of refund credited.
  2. Include copy of the RMA with the packing slip.
  3. Pay for the freight costs of the return shipment.
  4. Return the material to WINCO within 30 days of the issuance of the RMA