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Service School Recap

June 16th was the first Service School we were able to host since 2019. We were excited to open our doors up and welcome our partners to our factory.

This Service School focused on the basics of air-cooled units. Using surveys from past schools, we scheduled much more hands on training.

The 3D’s of our Service Department, Dan, Dwight, and Dale, did a great job preparing and teaching the classes. Courses were about engines, generator ends, engine controls, and power distribution. Our President, Dan, also brought his knowledge of transfer switches and sizing in his own classes.

ENGINES

We learned the proper servicing of the Honda, Vanguard, and Kohler engines. In the engineering lab, we were able to practice setting the governor speed.

GENERATOR ENDS

There are different types of gen ends. In this class we learned the workings of the rotating fields, stators, capacitors, and AVRs. We are able to train on how to find faults in capacitors.

ENGINE CONTROLS

Our standby units have had a couple of different controls in them, 2-wire, 4-wire, and currently we use the DSE3110 controller. Hands on training included using the DSE software to change alarms.

POWER DISTRIBUTION

This class touched base on load balancing, GFCI and the WINCO YourGen Meter.

TRANSFER SWITCHES

We had WINCO and ASCO 165 and 185 series switches set up for hands on training. This class took us into troubleshooting and the inner workings of a switch.

SIZING

Sizing a generator can sometimes be tricky, but it is very important to make sure you properly size your generator for the load. This class taught proper sizing for motor starting.



A big thank you to everyone who were able to make the trip to Minnesota!

We enjoy being able to help our dealers and service centers get to know our generators. Stay tuned, we are scheduling our next Service School soon!

– BIG DOG
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