Support for Model: PSS12H/A
12kw Air-Cooled Package Standby System
| General Information | ||
| Operators Manual | Parts List | |
| Generator | ||
| Operators Manual | Generator Troubleshooting Table |
12kw Air-Cooled Package Standby System
| General Information | ||
| Operators Manual | Parts List | |
| Generator | ||
| Operators Manual | Generator Troubleshooting Table |
Question
Jim Holland –
I have a Winco PSS122H and sdI need to reset the exersize time, but I could not find the clock to change it. Where is it?
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Dale Riebel –
Jim, please contact our Technical Support Department @ 507-357-8334 or [email protected]. They will be happy to assist you.
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James Froelich –
I contacted Dan at the service number listed above and he was beyond incredible. His knowledge and full understanding of my generator and its Honda engine were amazing. He was professional, informed, obviously informed, highly intelligent and spoke in terms that I understood. In a word, he was a godsend.
I have tried the online text support and had very poor result. I encourage anyone in need to use Winco’s call up personal phone service.
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Dale Riebel –
James, we appreciate your kind words and will continue to strive to give the best service in the industry.
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Question
James Froelich –
My PSS12H Generator is three years old, but only has about eight hours on it. Earlier this year when I atarted it, it would run for about 10 seconds and then cut off but when restarted it, it ran well. Last week, I started it eight times and each time it ran for 10 seconds, then shut off. I could not keep it on. It would go through the same restart each time which tells me it has fuel. I checked the oil on the engine and it is fine. Other ideas?
Please advise.
Thank you,
Jim Froelich
Bonham, Texas
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Dale Riebel –
James, please contact our Technical Support Department @ 507-357-8334 or [email protected].
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Question
Ace Bowls –
I have a Pss12H and in the spec sheet given above its listed as having a GX670VXC2 honda engine. But The parts place tells me that its a GX690VXC2. How can I confirm which one it is as there is another spec sheet for the PSS12H from winco that shows up listing it as GX690. I have GDACH on the machine but that isn’t helping.
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Dale Riebel –
Ace, please call Winco with the Winco serial number and we can verify your model. Model PSS12H/A was built with a Honda GX670. Later versions of the PSS12H models used the Honda GX690. The GX690 we used had the engine serial number starting with GDACH. Therefore, I don’t believe you have a model PSS12H/A. Again, you can call to confirm with a serial number.
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Question
James Froelich –
My PSSH12 is now 5 years old and has started shorting out fuses. I nee a service call but we are somewhat secluded at area code 75418. We re in Bonham, Texas. So, despite the motor starting sometimes then cutting off after 8 seconds (a problem I contacted you about 2 years ago), it is now shorting out fuses as well.
I don’t expect for you to fix this problem at this time but do you have any servicemen close to my area? I am have a hard time finding a person to service my generator on site.
Thank you,
James Froelich.
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Dale Riebel –
James, please call our technical support department at 507-357-6831. They may be able to help you find an easy fix to your issue. They can also help find someone to work on your generator.
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Can’t find appropriate replacement oil filter
James Froelich –
What is the replacement oil filter off this Honda air cooled engine? I’m having great difficulty in cross referencing it on Amazon and Google.
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Dale Riebel –
James, we stock the OEM Honda oil filter using Winco number 1-106. Please call our parts department at 507-357-6831 to place your order.
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