Creating a better shipping experience

Handling freight isn’t always an easy job. Its frustrating to receive a shipment that is either damaged or missing a component, so we are working hard to make it better.

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We track freight issues that arise and are regularly adapting how we prepare our shipments.

Each shipment that has freight damaged or lost parts is logged into our quality tracking system. This tracking allows us to clearly see where the most common issues are. We then take corrective actions to work on reducing the number of problems that occur on the trip between our dock to yours. The following changes are in response to what you are reporting from the field.

Split and Lost Components

Over the last four months, there was a dramatic spike in the number of shipments that are split or have lost components. In order to deal with this issue, we initiated a policy that requires all loose components to be banded or shrink wrapped to their pallet. This policy was initiated roughly four weeks ago. We have already seen a dramatic decrease of accessories getting separated or lost items.

Broken Pallets

We have seen some pallet designs that were not up to the job. Our engineering team has been working on creating new pallet designs that will reinforce their strength. Our generators travel a long distance and in most cases are needed right away. Giving them a durable shipping base will help reduce damage.

R&L Handling Issues

At Winco, we partner with vendors and work together to find solutions for our customers. R&L carriers has been our primary LTL shipper for over 8 years. As we have seen an uptick in handling related issues, we have been working with their quality team in order to resolve our issues. They are currently taking two major initiatives to reduce freight damage.

Over the course of one week in January each dock worker at R&L will be trained. Each daily courses will be about the quality issues they have with Winco freight. This will raise awareness of the issues throughout the company and has been proven to help reduce customer specific issues.

The R&L quality team has initiated a monitoring program to help identify exactly where the damage is occurring so they can track the problem down to the terminals where more aggressive corrections are needed.

We are excited for these new initiatives and look forward to this new year with a better shipping experiance.

– Big Dog

Great Things Are Happening in our Service Department!

As we grow, we want to ensure that we can have the right support for our customers.

Our main focus is to provide faster response times and add more depth to our after sales support, through cross training and increased capacity.

Starting January 1st, 2021, we will be adding Dan Curran to our full time After Sales Support Team.

Let’s meet Dan.

Dan worked for 20 years in the marine and overhead hoist/crane industry. 6 of those years as a technician and a service advisor in the marine industry. In the crane world, he was a technician, service manager, and a licensed crane operator.

He has been with WINCO for almost 2 years now. Adding his knowledge of generators to his extensive field service experience, made him the right person to add to our After Sales Support Team.

Working along with Dan is Dale Riebel and Dwight Kramer. Dale’s primary focus is part support, while Dwight will be focusing on warranty support.

Stay posted for other exciting changes WINCO will be implementing in 2021!


Merry Christmas 2020

For unto you is born this day in the city of David a Savior who is Christ the Lord – Luke 2:11

As we take this time to celebrate the reason for the season, the birth of Christ, WINCO will be closed so we may be with our families.

Holiday hours:

Christmas – closed: Dec. 24th and 25th.

New Years – closed: January 1st.

We hope you and your loved ones have a blessed Christmas and New Year!


Get to Know WINCO

WINCO is a family-owned business with almost 80 employees. We thought it would be great to meet them!

At this time of year the world focuses around family. That is why we found it fitting that our Get to Know blog this month should focus on our only father and son team working at WINCO!

Name: Greg Mettler
Position: Punch Press
Hobbies: Cat fishing, ice fishing, BBQ when it is nice out, motorcycling

Name: Cole Mettler
Position: Welder
Hobbies: Fishing, truck derby


Q: How long have you worked at WINCO?
A: About a year

Q: Tell me a little bit about your family.
A: I have been married to my wife, Michelle for 31 years. We have 3 boys, Tyler, Cole, and Max. We have one grandson and another grandchild on the way.

Q: What type of motorcycle do you have?
A: I have a Harley Wide Glide. In the summer we go on great rides.

Q: How is it working with your son Cole?
A: We hardly see each other, since we work in different areas. So it’s going good.


Q: How long have you worked at WINCO?
A: 5 years.

Q: Tell me a little bit about your family.
A: I have been with my girlfriend, Courtlynn, since high school, so 10 years. We have a son, Riley and a baby girl due in April.

Q: Were you able to participate in the truck derby this year?
A: No it was cancelled due to the Covid outbreak.

Q: Has the Covid outbreak changed your holiday plans?
A: No, we are still getting together with our family to celebrate the holidays.

I appreciate you two for taking time to talk to me and enjoy working with you two!

If you come to visit, make sure to stop by and say ‘Hi’ to Greg and Cole!

Stay tuned, next month we will meet up with another great employee.

See you soon!